Support guide
Billing & Payments Support
Get help with payments, failed transactions, subscriptions, verification payments, and billing questions.
Helpful steps
- Confirm your payment reference or receipt before contacting support.
- If payment was deducted but not reflected, submit a support ticket with the transaction code.
- For M-Pesa payments, include your phone number and payment time.
- For card payments, include the email used and approximate payment time.